affordable peace of mind

IT Support Services in Altrincham

Is the thought of looking after your own IT daunting? If something breaks, do you know how to fix it? If your business needs help, give Greystone a call. With over 20 years experience working with SMB’s in Manchester and Altrincham, our team of experts are here to look after all your IT support, allowing you to focus on your business while we look after your IT.

Call and speak to one of our team today to find out more about our cost-effective IT support services in Altrincham. Check out our case studies to find out how we’ve helped business in the North West with all aspects of their IT and security

Altrincham-Market

Greystone Technology

Why You Should Choose Greystone

Finding the right IT support can be the difference between your company staying ahead of the curve or falling behind. But why should you choose Greystone as your IT support partner?

  • Local Expertise: With offices in Manchester and the ability to work remotely or on-site, we combine our local understanding of businesses in Altrincham with our amazing IT support standards. We never see ourselves as just another IT support provider; we like to integrate ourselves with your business and understand what works for you
  • Over 20 Years of Experience: When it comes to IT, experience matters. With over two decades of experience, our team has pretty much seen it all and solved it all. From routine maintenance to emergency response, from cybersecurity to infrastructure upgrades, our wealth of experience ensures your IT is in the safest hands.
  • Tailored IT Solutions for Your Business: We understand that no two businesses are the same. That’s why we don’t offer one-size-fits-all solutions. Our approach is to get to know your unique challenges and opportunities, creating tailored IT support that not only addresses your current needs but also paves the way for future growth.
  • Cost-Effective Pricing: We believe in providing exceptional value without hidden costs. Our pricing is competitive and transparent, ensuring you receive the very best IT support services without breaking the bank.

When you choose Greystone, it means you’re partnering with a team that’s as committed to your business’s success as you are. Don’t let IT challenges hold you back. Call our team today to find out how we can make the difference for your business.

Greystone

We specialise in the following areas:

  • Managed Support Services
  • Cyber Security Services
  • Microsoft 365
  • Data Backup and Disaster Recovery
  • IT Director as a Service (ITTaaS)
  • Software Consultancy
  • Web Development
  • Cloud Consultancy
  • Cloud Migration
  • Cloud Security Services

Greystone

Alpharmaxim Case Study

Greystone was tasked to provide comprehensive IT support to Alpharmaxim, a leading Medical Communications agency based in Altrincham, by addressing their need for enhanced security protocols and documentation. Our partnership was driven by Alpharmaxim’s requirement to demonstrate to a high-profile client the agency’s commitment to security, a crucial aspect given the sensitive nature of medical communications. We come up with a strategic IT Director strategy focusing on security policy enhancements and compliance process establishment. Our multi-faceted approach aligned IT security initiatives with business goals, reinforced client trust through robust security measures, and ensured compliance with industry standards. The successful collaboration significantly improved Alpharmaxim’s professionalism, formalised security policies, and also helping to ease the workload. Check out our case study on Alpharmaxim for more information

Greystone

Testimonial

“We embarked on a project with Greystone to enhance our security protocols and processes, a crucial task given our high-profile clientele in the medical communications sector. Their commitment to quality and attention to detail have strengthened our security status and streamlined our operational processes.  The expertise demonstrated by Greystone has been pivotal in achieving our Cyber Essential certification, reinforcing our reputation as a trusted partner in the industry.”

Amanda Price, Director, Alpharmaxim – Altrincham

Cyber Security Check

The Greystone Story

Founded in 1994, Greystone’s journey started off as a software company named after our founder’s home. Initially, The Greystone Partnership specialised in delivering custom CRM software solutions to businesses across the UK. However, we quickly evolved and expanded our offerings to include Management Consulting services. In 2002, we officially became Greystone Consulting Ltd.

Over the last 20 years we have expanded our team and expertise. However, we take pride in still working with some of our very first clients, like FirstFound. Today, our services cover a wide range of solutions, including custom software and database development, web and eCommerce solutions, IT consultancy, and management consulting, continuing our tradition of innovation and excellence.

history

Meet The Team

colin simpson

Colin Simpson

ben mcdougall

Ben McDougall

jake mundy

Jake Mundy

simon day

Simon Day

david denton

David Denton

jason davidson

Jason Davidson

mark casey

Mark Casey

adam ferrari

Adam Ferrari

jettau ulysse

Jettau (JP) Ulysse

phil savvides

Phil Savvides

Frequently Asked Questions (FAQ's)

Are your helpdesk calls answered locally?

Yes, 100% of our helpdesk calls are answered by UK-based IT experts. This ensures that you receive immediate, knowledgeable support from a team our team.

What makes your IT support team different?

Our support team is not only experienced but also deeply trusted by our customers. We stand out because our staff have a thorough understanding of our customer’s systems. This intimate knowledge allows us to provide personalised, effective solutions quickly and efficiently.

Which industries do you cater to?

We specialise in supporting private sector SMEs in Altrincham focusing on professional industries such as finance/insurance, healthcare, pharmaceuticals, technology, and marketing. Our expertise in these sectors enables us to offer tailored IT solutions that meet the specific needs of businesses within these fields

Can you support businesses outside your listed industries?

While our expertise lie in these specific professional industries, we’re committed to supporting the growth and success of all private sector SMEs in Altrincham. We would always encourage you to get in touch with us to discuss your specific needs and how we can tailor our services to support your business, regardless of your industry.

How quickly can you resolve IT issues?

We pride ourselves on our efficiency—90% of helpdesk calls are resolved in under 2 hours. Our swift response times mean minimal disruption for your business, allowing you to get back to your day-to-day operations as quickly as possible.

How well does your team know their clients’ IT systems?

Our helpdesk staff are well-versed in our customers’ systems. This familiarity means we can provide targeted, effective support without the need for lengthy explanations or background information. Our approach ensures that issues are not just resolved quickly, but accurately and with a deep understanding of your specific needs.

What other IT support services do you provide?

We offer a comprehensive range of IT support services tailored to your business’s unique needs. Our services include full remote management and support, a dedicated telephone and email helpdesk, onsite IT staff provision, system and network security management, software license management, proactive monitoring and alerting, and regular management reviews to ensure your IT infrastructure supports your business goals effectively.

How do your services stand out against other providers?

What sets us apart is the way we work with our clients, becoming an extension of their team. Our tailored support goes beyond technical assistance; we understand your business and IT systems, enabling us to anticipate needs and provide proactive solutions. This integrated partnership model ensures that our support is always aligned with your business goals, making us an extension of your team rather than just an external provider.

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